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*'''I want to reset my account.''' |
*'''I want to reset my account.''' |
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:: Because a reset is irreversible and we cannot check if it really was the account owner who requested a reset, we do not reset accounts in any condition. |
:: Because a reset is irreversible and we cannot check if it really was the account owner who requested a reset, we do not reset accounts in any condition. |
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| − | *'''Is my information saved when I undergo mobile verification to access the Adult channel?''' |
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| − | :: Your phone number is only used to verify that you are an adult. Your private information is not saved. |
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*'''I want to know why my account was suspended.''' |
*'''I want to know why my account was suspended.''' |
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:: In most cases, the reason for your suspension is shown when you first log in the game. If you cannot find it, please contact customer support. |
:: In most cases, the reason for your suspension is shown when you first log in the game. If you cannot find it, please contact customer support. |
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Revision as of 07:32, 9 February 2018
Frequently Asked Questions
- I lost my password. How can I find it?
- Mafia42 does not collect any account information and instead uses the information provided by Facebook/Google. As such, Mafia42 does not have the authority to reset or change your password. Please contact Facebook or Google.
- I want to move the data on my current account to a different one.
- According to our policy, we do not transfer account data in any condition. The account owner holds all responsibility for an account.
- How do I delete my account?
- You can delete your account by adding [Delete Account] as a friend and not logging in for 30 days.
- I want to reset my account.
- Because a reset is irreversible and we cannot check if it really was the account owner who requested a reset, we do not reset accounts in any condition.
- I want to know why my account was suspended.
- In most cases, the reason for your suspension is shown when you first log in the game. If you cannot find it, please contact customer support.
- My account was hacked.
- Your account can be vulnerable to hacking if you share your Facebook/Google account or password with others. Mafia42 does not restore any accounts that have been hacked. The account owner holds all responsibility for an account. Never share your password with others and prevent hacking by changing your password frequently.